Privacy Policy

Introduction

Terra Group ("we", "us", "our") is committed to protecting your privacy and complying with the New Zealand Privacy Act 2020. This privacy policy explains how we collect, use, disclose, and protect your personal information.

By using our services or providing us with your personal information, you consent to the collection, use, and disclosure of your personal information in accordance with this privacy policy.

Information We Collect

Information from Website Forms

When you submit a valuation request through our website, we collect:

• Full name
• Email address
• Phone number
• Property address
• Region and property type
• Valuation purpose
• Additional notes or requirements

Information from Email Communications

When you contact us via email, we collect:

• Your email address
• Any personal information you choose to provide in your message
• Communication history for service quality purposes

Site Analytics

We may use basic website analytics to understand how visitors use our site, including:

• Pages visited
• Time spent on pages
• Referring websites
• Device and browser information (anonymized)

How We Use Information

We use the information we collect to:

• Provide professional property valuation services
• Respond to your enquiries and requests
• Prepare and deliver valuation reports
• Maintain records of our professional services
• Communicate with you about your valuation
• Improve our services and website
• Comply with legal and regulatory requirements

Legal Basis for Processing

Our legal basis for processing your personal information includes:

• Legitimate interests: To provide professional valuation services and communicate with clients
• Consent: Where you have explicitly consented to our processing of your data
• Legal obligations: To comply with professional standards and regulatory requirements
• Contractual necessity: To fulfill our service agreements with you

Retention of Information

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain professional records

Typically, we retain client information for 7 years after the completion of services, in accordance with professional standards and legal requirements.

Sharing of Information

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service providers: We may share information with trusted third-party service providers who assist us in operating our website or conducting our business (e.g., web hosting, form processing)
• Legal requirements: When required by law, court order, or regulatory authority
• Professional obligations: In connection with legal proceedings, dispute resolution, or where necessary for professional practice
• Business transfers: In the event of a merger, acquisition, or sale of assets

Your Rights

Under the Privacy Act 2020, you have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal and professional requirements)
• Objection: Object to our processing of your personal information
• Portability: Request transfer of your data in a structured format

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission (HTTPS)
• Encrypted storage of sensitive information
• Regular security updates and monitoring
• Limited access to personal information on a need-to-know basis
• Secure disposal of information when no longer required

Cookies and Tracking

Our website may use cookies and similar technologies to enhance your browsing experience and analyze site usage. We do not use cookies for tracking or advertising purposes.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us:

Complaints

If you believe we have breached your privacy rights, you may lodge a complaint with the New Zealand Privacy Commissioner:

Office of the Privacy Commissioner
Phone: 0800 803 909
Email: enquiries@privacy.org.nz